Terms of use

1. By purchasing in the milano.lt online store, you automatically agree to these terms of purchase.

1.1. milano.lt – sales rules (hereinafter "Rules"), if the Buyer agrees with them (the Buyer must familiarize himself with the rules before buying),

1.2. milano.lt is managed by a natural person based on individual activities:

Individual activity no. 1280312, Address Karaliaus mindaugo pr. 49, Kaunas

1.3. milano.lt reserves the right to change, amend or supplement the rules at any time, taking into account the requirements set by the legislation, the new rules come into force only for new buyers, and for existing buyers, the rules according to which they entered into a transaction at the time of purchase apply.

1.4. Online store milano.lt trade is conducted in Lithuania.

2. The following have the right to buy in our online store:

2.1. Active natural persons, that is, persons who have reached the age of majority, whose capacity is not limited by court order.

2.2. Minors between the ages of fourteen and eighteen, only with the consent of their parents or guardians.

2.3. Legal entities.

2.4. Authorized representatives of all the above persons.

3. Personal data protection and privacy conditions:

3.1. In order to order goods in the milano.lt online store, the buyer must register in this online store by entering his registration name and password, and the buyer also has the option to buy as a guest. The registering buyer also enters his residential address, telephone number, e-mail address. By approving these rules, the Buyer agrees that informational messages necessary to fulfill the order will be sent to the e-mail address specified by him, the Buyer's data will be collected to process orders, purchases, returns, as well as information about changes to the rules of milano.lt. solve problems related to ordering, purchasing, returning goods, as well as fulfill other contractual obligations.

3.2. The buyer must provide complete, complete and correct information about himself in the registration form. If the Buyer provides inaccurate, false or misleading data in the registration form, milano.lt has the right to cancel the Buyer's registration and delete the data or limit the Buyer's ability to use the online store, but after the buyer has made the payment, Milano must return the money to the account from which the payment was made, before the Milan buyer must inform about the correction of data if inaccurate data was provided.

3.3. When ordering goods, the buyer must specify his personal data necessary for the fulfillment of the order: name, surname; goods delivery address, payer's address, e-mail, telephone number. This confirms that these data will be used exclusively for the purposes of ordering goods from the supplier's system in the milano.lt online store. milano.lt undertakes not to disclose such information to third parties, with the exception of milano.lt partners providing goods delivery or other services related to the proper fulfillment of the buyer's order. In all other cases, any personal data of the buyer may be disclosed to third parties only in accordance with the procedure provided by the legislation of the Republic of Lithuania.

4. Buyer's rights:

4.1. The buyer has the right to purchase goods in the milano.lt online store in accordance with the procedure established by these Rules and the online store.

4.2. The buyer has the right to refuse the goods purchase - sale contract concluded with milano.lt online shop.

4.3 The buyer can refuse the purchase-sale contract only when the goods have been delivered to the buyer or the goods have not yet been sent to the buyer or it is possible to cancel the shipment of the goods to the buyer.

4.4. 4.2 of the rules. The Buyer may exercise the right provided for in paragraph 1 only if the product has not been damaged or has not substantially changed its appearance, nor has it been used, as well as in the event that the product has not been used and no signs of use are visible on it, or if the buyer rejects the product while it is still in use. not received

4.5. The buyer has the right to take advantage of the 30-day money-back guarantee, which comes into effect after receiving the product. If the buyer wants to return the product, he pays for it from his own funds.

4.6. The buyer has the right to product warranty service.

4.7. The buyer has the right to customer service, which is carried out by e-mail. by e-mail milano.klientams@gmail.com as well as using all the necessary information on the website to find out details about the execution of the order and the ordered goods, as well as the buyer can view the most frequently asked questions, and if he does not find an answer, contact him by filling out the contact form, and the buyer can always ask about goods and order fulfillment on the milano.lt Facebook page, or by phone, the number of which is received by e-mail. by mail as making a purchase, the phone number may temporarily not work if the purchase flow increases, but after calling the specified phone number, milano.lt must inform the buyer how he can contact customer service in another way, i.e. by voice recording, indicating the e-mail address. an email address where the customer can contact customer service.

4.8. The buyer has the right to receive compensation or a discount for another product if the delivery of the product is delayed, before that the buyer must contact the customer service department of milano.lt by e-mail. by mail milano.klientams@gmail.com

4.9. The buyer has the right to request a discount code or discount before completing the transaction.

5. Obligations of the buyer:

5.1. In order to purchase the product, the buyer must pay for it in advance using a payment method convenient for him. Payment can be made using electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Settlements are possible in euro currency. Payments are processed using the MakeCommerce.lt payment platform."

5.2. The buyer undertakes not to transfer his login data to third parties. If the Buyer loses the login data, he must immediately inform about it by means of communication specified in the "Contacts" section of Milan, and the buyer also has the opportunity to reset the login data if he has forgotten the password, i.e. click I forgot my password and the password will be sent by e-mail. by mail to the buyer, due to the protection and security of the buyer, Milano.lt does not see and technically cannot see the password of the buyer's account, this information is intended only for the buyer.

5.3. The buyer, using the www.milano.lt online store, undertakes to comply with these Rules, other conditions clearly indicated in the online store and not to violate the laws of the Republic of Lithuania.

5.4. The buyer undertakes to notify milano.lt if he has not received the product within the specified period, and if the product is lost on the way, milano.lt undertakes to send a new product or return the money to the buyer.

6. Milan rights:

6.1. Underwear is not accepted back.

6.2. If the Buyer attempts to harm the stability and security of the Milano online store or violates his obligations, Milano has the right to immediately and without warning limit or suspend his access to the online shopping center or, in exceptional cases, cancel the Buyer's registration, but if the buyer has purchased the product and wants to cancel the transaction Milan .lt can do this only after the end of the transaction, that is, as the money is returned to the buyer.

6.3. Due to technical malfunctions of the website, which occur due to force majeure circumstances, the website may not work temporarily, but milan must restore the operation of the website if this is possible, so that the buyer can find contact information.

6.4. Milano has the right to cancel the buyer's order if the ordered goods are not in Milan's suppliers' warehouses, in which case milano notifies the buyer of the canceled transaction and returns the money to the buyer's account.

7. Milan's obligations:

7.1. Milano undertakes to provide the Buyer with the opportunity to use the services provided by the online store under the conditions set out in these Rules and the online store.

7.2.Milano undertakes to respect the Buyer's right to privacy regarding his/her personal information specified in the online store registration form, except for the cases specified in the laws of the Republic of Lithuania and the "Rules on Personal Data Protection and Privacy Conditions".

7.4. Milano, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar product as far as possible. If the buyer refuses to accept an analogous product or the most similar product, Milano undertakes to return the money paid to the buyer no later than within 10 working days, if prepayment was made, only if the buyer does not agree to accept an analogous product.

7.5. Milano undertakes to provide the buyer with the most accurate information about the goods based on the description of the suppliers.

7.6. Milano undertakes to respond to the client's e-mail. letter or Facebook message within 48 hours at the latest.

7.7. Upon the buyer's request, milan must cancel the order and refund the money if the buyer returns the item or the item has not yet been sent and the buyer has requested a refund.

7.8. After receiving the payment, Milano must inform the buyer about the order in progress by e-mail. by mail or SMS, but due to technical problems in rare cases, the buyer may not receive confirmation - in this case, milano.lt undertakes to confirm the status of the order by sending an e-mail to the customer. by letter, phone or Facebook message.

7.9. Milano must send the tracking number as the item is sent by e-mail. by mail or SMS.

7.9.1. Milano must send all shipments by registered mail only with tracking numbers.

7.9.2. Milano must inform the buyer if the order fulfillment procedure changes or additional problems arise, but if this is not done due to lack of information, e.g. if a third party makes a mistake when sending an order and milano.lt does not know about it, the buyer is recommended to contact milano.lt customer service and Milano undertakes to correct the error related to the incorrect execution of the order in all cases, if it happens by mistake or due to the irresponsibility of third parties or due to a human factor such as errors in packaging or technical problems.

8. Product prices, payment procedure and terms:

8.1. The prices of goods in the online store and in the formed order are indicated in euros.

8.2. The buyer pays for the goods in one of the following ways:

8.2.1. Payment by bank transfer is an advance payment, when the Buyer, after printing the order, online or going to the nearest bank branch, transfers the money to the bank account, and the buyer can also pay at maxima, pearl terminal.

8.3. Companies can only buy wholesale in the www.milano.lt store by contacting milano.klientams@gmail.com in advance, if the companies do not contact them without prior agreement - they are not issued invoices because milano.lt participates in the IOSS system, so they cannot sell goods to companies in general order The term of delivery of the goods begins to be calculated after the buyer has made the payment in the milano.lt online store.

9. Delivery of goods:

9.1. We will deliver the goods within 8-18 working days (There is currently an extended delivery time because the main supplier is on holiday) , but due to the load of couriers or other unforeseen circumstances, delivery may be delayed.

9.1.1. Delivery of goods to the Buyer:

9.1.2. The buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.

9.1.3. The buyer undertakes to accept the product from the courier in cases where the buyer does not want to cancel the transaction, and in cases where the product is sent by Lithuanian Post and Lithuanian Post does not deliver the product to the home, the buyer has the right to collect the product from the post office within 30 calendar days, or if the buyer refuses to go to the post office and to pick up the product, the refund period begins when the product begins to be shipped back to the buyer, this is because milano.lt seeks to avoid abuse if the buyer rejects the product earlier, milano.lt would return the money to the buyer and the buyer could collect the product from the post office, getting back both the product and the money . The buyer can also go to the post office and reject the item at the post office - in this case, the item could go to the supplier and the money would be returned to the buyer within a period of up to ten working days, usually immediately after milano.lt receives information that the item is on its way to the supplier, and after returning the money, money the refund takes up to two working days to reach the buyer's account if the buyer pays for the item by bank transfer, if the buyer pays for the item with a card, the money usually returns within 3-7 working days to the buyer's card account, from the moment the money is sent to the buyer's account, the refund process is controlled by the installments collection companies, therefore milano.lt cannot speed up this process.

9.2. Refund procedure:

9.2.1. For your convenience, you can return the product that did not satisfy you and recover the money you paid. You can return the product within 14 days of receiving the product, the product must be unused and in the same condition as when you received it, we will return the money to you within 10 working days, we usually return it sooner.

9.2.3. The necessary procedure to return the product:

1. Contact us by e-mail. by mail to clients.milano@gmail.com

2. We will send you a refund form, which you will have to fill out and sign.

3. You will send the product to the specified address, which we will write to you, the cost of returning the product is covered by the customer. Send the product by Lithuanian Post and it will cost you about 2 euros.

4. After receiving the product, we will assess its condition and if the product has not been used, we will return the money within 10 working days.

5. If the product is sent and is traveling to the buyer's address, the buyer can return the product only after receiving it and sending it to the seller, excluding cases where the package is lost.

9.3. The goods are delivered by the parcel service on behalf of the seller or his authorized representative.

9.4. The shipping cost is indicated on the checkout page.

9.5. Delivery of goods outside the territory of the Republic of Lithuania is carried out by Lithuanian Post or by another as fast and economical delivery method as possible.

9.6. Milano delivers the goods to the Buyer in accordance with the terms specified at the time of purchase. These terms are preliminary and do not apply in cases where the Seller does not have the necessary goods in stock and the Buyer is informed of the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond Milan's control.

9.7. The term of delivery of goods is from 7 to 18 working days, we will inform the buyer by e-mail about which goods are subject to faster delivery. in the store under the product or on the checkout page. We will deliver the goods with a specified deadline of 2-4 working days within the specified deadline, a delay of 1-2 working days is possible due to courier errors or technical problems. Due to unforeseen circumstances, such as the load of intermediaries or carriers or human error, the goods may be delayed, we apologize in advance if this happens.

9.8. Every order is processed as soon as possible. In each case, the Buyer will be informed about the delivery by phone or e-mail. The convenient delivery time of the goods will be coordinated with the Buyer by the order administrator.

9.9. In all cases, Milano is exempted from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances that depend on the Buyer, such as the submission of incorrect data on the buyer and their not being specified when asked by Milano.lt.

10. Product quality guarantee and expiration date:

10.1. The characteristics of each item sold are generally indicated in the item description attached to each item.

10.2. Milano is not responsible for the fact that the color, shape or other parameters of the goods in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.

10.3. The actual product may differ slightly from the image, and the image may contain parts that are not included in the product package.

11. Return and exchange of goods:

11.1. The goods are returned in accordance with the resolution of the Government of the Republic of Lithuania no. 697 (wording of Resolution No. 738 of the Government of the Republic of Lithuania 2014-07-22, hereinafter - Retail Trade Rules) and to the provisions of the Civil Code.

11.2.. When returning goods to the buyer, it is necessary to comply with the following conditions:

11.2.1. The returned product must be in the original neat, clean packaging;

11.2.2. The product must be undamaged by the Buyer;

11.2.3. The product must not have lost its commercial appearance (labels intact, protective film not torn off, signs of use must not be visible, etc.);

11.2.4. The returned item must be in the same package as the one received by the Buyer;

11.5. Milano has the right not to accept the goods returned by the Buyer if the Buyer does not follow the procedure for returning the goods specified in this article.

11.6 A defective product can be replaced with an analogous product, in which case the buyer must return the product and the Seller (suppliers) replace the product with a new one within the specified delivery time. A new product is ordered only after Milano receives the product it previously delivered to the customer.

11.7 In case of suspicion regarding the proof of purchase - www.milano.lt has the right to ask the buyer to show a copy of the order or a payment receipt.

12. Liability:

12.1. Out-of-court disputes can be dealt with on the EGS platform, as well as out-of-court disputes are resolved by the State Consumer Rights Protection Service. You can find the EGS link here https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

12.2. In the event of damage, the guilty party compensates the other party for direct losses.

12.3. Milano can initiate various promotions in the online store at its discretion.

12.4. Milano has the right unilaterally, without separate notice, to change the conditions of the shares, as well as to cancel them. Any changes or cancellation of the order of the conditions of the shares are valid only going forward, that is, from the moment of their execution.

14. Exchange of information:

14.1. Milano sends all notifications to the e-mail address and SMS message provided in the Buyer's registration form.

14.2. The buyer sends all messages and questions in the Milan online store, using the means of communication specified in the "Contacts" section.

15. Final provisions:

15.1. These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.

15.2. Relations arising on the basis of these rules are governed by the law of the Republic of Lithuania.

15.3. All disagreements arising from the implementation of these rules shall be resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

16. The return conditions take effect from 03/31/2020

We fully understand your needs and sense of security, that's why we give you the opportunity to return the product you don't like, we will return the money to your account, usually we return the money within 2 working days, but in exceptional cases the refund may take up to 10 working days after you fill out the refund form. In any case, we want you to be satisfied, so we can always offer an alternative product that would better meet your expectations, the money-back guarantee is valid for 10 working days after the delivery of the product to the buyer. Money is not returned if the packaging is damaged, or if the product has been used, worn or otherwise damaged.

17. "Payment can be made using Swedbank, Seb, Luminor, Citadele and Šiaulių bankas electronic banking services. Settlements are possible in euro currency. Payments are processed using MakeCommerce.lt payment platform.”

If the terms of milano.lt conflict with the Civil Code, the Civil Code shall apply.