FAQ

Can I return all items and get a refund?

Yes, you can, except for cosmetics and underwear, it is not returnable or exchangeable for: bodysuits, shapewear, bras, tights. Other goods that are not underwear will be accepted undamaged, unworn and unworn, in their original undamaged packaging. You can do this within 14 calendar days of receiving the product, in this case you can write to milano.klientams@gmail.com and we will send you instructions.

What to do if the size did not fit?

You can exchange the product and we will send you the size you want or contact us and we will refund your money.

What is the settlement?

You can pay via electronic banking, our e-mail the store cooperates with all Lithuanian banks.

How long does delivery take?

Our entire product catalog is exclusive, so we order products from various foreign manufacturers, so usually delivery takes about two weeks, the most likely time you can receive it is 9 working days, and the latest 17 working days.

How will I be notified of delivery?

The courier service will inform you by phone on the day of delivery of the order.

I have not received an order confirmation letter, what should I do?

If you have paid for the order, it will be delivered to you in all cases, sometimes it happens that due to e-mail mail filters or technical problems Your confirmation letter does not reach, but the system generates and sends it automatically in all cases.